SHIPPING INFORMATION
All orders placed on-line before NOON are normally dispatched the same day (excluding weekends or bank holidays). After Noon orders will be dispatched on the next working day,
We aim to achieve this 100% of the time, but there are always occasions where this won’t be possible. If you are desperate for an item, please call us and we will, as always, do our best to help.
SHIPPING RATES
- Shipping rate should be selected at checkout and are inclusive of VAT.
- Shipping to the Highlands, Islands & Off Shore should be selected according to the full weight of the order.
- The shipping rates are only a portion of what Pet Direction actually pays.
DELIVERY INFORMATION
- We use DPD as our courier, please contact us if DPD is not appropriate for your area, we are happy to discuss and find a solution.
- Delivery times stated below exclude impacts of pandemics, natural disasters, major road closures and any other external conditions that cannot be controlled by Pet Direction or the Courier.
- Offshore deliveries are also subjected to ferry schedules and weather conditions.
- If after 2 delivery attempts or 4 working days after shipment, please contact us, we will help to trace your order. Delivery will be attempted twice before the order is returned.
DELIVERY INSTRUCTIONS
If you request a ‘Leave Safe’ then you are fully liable and responsible for the order. Pet Direction will not accept any liability for lost or damaged goods. We would encourage you to download the DPD app, where you can track your order and apply any of the instructions below.
COURIER INSTRUCTION LIST:
- Collect from a DPD pick-up shop
- Leave in a safe place
- Deliver and sign by a neighbour
- Deliver to a business address
- Change delivery address
- Change delivery date
- Leave delivery instruction
- Return to sender
- Upgrade delivery
- These are subject to annual change.
The postcodes below have been provided by DPD, but the list is not limited, we reserve the right to increase the postage costs before the order is shipped. All changes would be discussed and approved with the customer in advance of the shipment.
SHIPPING: DELIVERY, RATES, WEIGHTS
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Postcode / Area |
Delivery Times |
Shipping Rates |
Max Weight Per Order |
Examples |
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England, Wales & Southern Scotland. Excludes Highlands & Islands |
1 – 2 Working days |
Standard charge of £5.99 for orders up to £49 FREE for orders of £49 or over |
For a Pallet up to 750kg please contact us |
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Scottish Highlands & Islands including, but not limited to, the following postcodes – IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3 |
2 – 5 Working days
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ONE BOX Standard charge of £9.99 |
Up to 26kg (1 Box MAX) |
2 x 12kg fits into one box |
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TWO BOXES Standard Charge of £19.99
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27kg to 44kg (2 Boxes MAX)
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2 x 15kg (30kg, Twin) fits into two boxes. Health & Safety has weight restrictions on the MAX weight of one box. |
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THREE BOXES Standard Charge of £29.99 |
45kg to 59kg (3 Boxes MAX) |
3 x 15kg (45kg) fits into 3 boxes |
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Offshore Channel Islands Isle of Man Isle of Scilly
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2 – 5 Working day |
ONE BOX Standard charge £15 |
Up to 26kg (1 Box MAX) |
2 x 12kg fits into one box |
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TWO BOXES Standard Charge of £25 |
27kg to 44kg (2 Boxes MAX) |
2 x 15kg (30kg, Twin) fits into two boxes. Health & Safety has weight restrictions on the MAX weight of one box. |
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THREE BOXES Standard Charge of £35 |
45kg to 59kg (3 Boxes MAX) |
3 x 15kg (45kg) fits into 3 boxes |
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Europe, NI & ROI |
Please contact us for rates on 0800 310 1015 |
For pallet orders please call us on 0800 310 1015. |
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STOCK SUBSTITUTION
Occasionally where you have ordered a 12 kg bag we may send you 6 x 2 kg, or if you have ordered a 2kg bag, we may send you 4 x 500g bags, this is a way we control stock levels and continue to provide the very best service to our customers. We will contact you before we apply stock substitution.